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Refund Policy
Both the Client and Rockcliffe have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway.
All sales are final after 30 calendar days from the date of purchase unless otherwise stated below. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Some products or services may not be able to be refunded or cancelled due to the relationship with Rockcliffe's suppliers (for example custom 3D printing, or one time administrative fees). These sales will be clearly marked as “Final” before payment is processed.
Requests for refunds must be sent to refunds@urockcliffe.com and received by Rockcliffe within the 30 day grace period. Refunds will be issued less a 15% withholding for any bank service charges (if any) unless canceled by Rockcliffe, in which case a full refund will be issued.
Refund requests for completed transactions will be issued within 15 business days of confirmation of receiving the request. If a credit is issued, funds will only be returned to the originating source account. If the source account is no longer available a Rockcliffe Credit will be issued. Funds will not be mailed or transferred to other accounts or persons other than the original purchaser.
Conferences, Courses, and Special Events
If the conference, course or special event is planned to start within the 30 day window from the date of purchase, r
equests for refunds or cancellations must be sent with 72 hours from the date of purchase and at least 24 hours before the start of the activity. No refund will be issued if the refund is requested within 24 hours of the start of the activity.
Memberships
Memberships may be cancelled at any time. Pre-paid memberships will be refunded for any full calendar months currently unused. Memberships for the current month are considered final unless cancelled on or before the first business day of the month, or within the first 72 hours in the case of a new membership. A full refund is only available on new memberships within the first 72 hours after purchase.
Products Returns
Product returns as a result of broken or damaged merchandise while in transit can be returned after 30 days from the purchase date for replacement, or Rockcliffe Credit, so long as it has not been used ('gently' or otherwise) and is returned in the original packaging with all original contents. Purchasers must notify Rockcliffe within 48 hours of receipt of goods of any shipping problems.
Refund requests for product returns as a result of damage will be issued within 15 business days after receipt and inspection by Rockcliffe.
Software, Media, and Virtual Goods
Software, media, and other virtual goods are not eligible for a refund. All sales are considered final as of the time of purchase with the exception of any software that requires an activation code to operate. Software requiring an activation code may be returned within 30 days so long as the activation code has not been used.
Business Services
Specific cancellation and refund provisions will be contained within the service contract. Subject to other special considerations any cancellation and refunds for business services will be subject to any unbilled time and material charges accrued plus a 15% cancellation fee of the remaining contract balance. Hardware, software, and other materials not specifically assigned to the client at the time of cancellation will remain the property of Rockcliffe unless paid for in full.
Products and Services from Affiliate Stores
Purchasers of products and services including, but not limited to, software, media, virtual electronic goods, conferences, course, and other events, that are provisioned through a third party (e.g. Amazon, CafePress) must refer to the cancellation and return policies of the affiliate store. Rockcliffe does not intercede on these transactions and cannot offer a return or refund on products and services that it does not control.
